Scalable commerce for a global beauty icon

L'Occitane from Akinon to Shopify Plus migration.

L'Occitane is a globally recognized premium beauty brand with a strong international retail and e-commerce presence.

DigiFist partnered with L’Occitane Türkiye to migrate its commerce platform from Akinon to Shopify Plus and build a more scalable, flexible, and connected commerce foundation.

The project went far beyond a storefront migration. Together with Galantis Connect, we connected Shopify Plus with L’Occitane’s wider retail and operational ecosystem, bringing e-commerce, ERP, inventory, orders, loyalty, and 38 retail locations into one connected setup.

The challenge.

L’Occitane Türkiye needed a commerce platform capable of supporting the expectations of a global premium brand while handling the complexity of a large omnichannel retail operation.

The existing Akinon environment had to be replaced without disrupting critical processes such as inventory management, order processing, customer data, loyalty, and retail operations.

At the same time, the new architecture needed to provide greater flexibility for the local team while maintaining a consistent L’Occitane brand experience across digital and physical channels.

Migrating from Akinon to Shopify Plus.

DigiFist managed the migration from Akinon to Shopify Plus, including the transfer and restructuring of the commerce data required for launch.

Products, customers, historical orders, discounts, navigation, and storefront content were prepared for the new Shopify environment.

L’Occitane’s global storefront foundation was implemented and adapted for the Turkish market, combining global brand consistency with local commerce requirements.

Connecting Shopify Plus with GİZ ERP.

A central part of the project was connecting Shopify Plus with L’Occitane Türkiye’s GİZ ERP infrastructure.

Using Galantis Connect as the integration layer, we built synchronization flows for products, customers, orders, discounts, and inventory.

Inventory and order data are synchronized in real time, allowing Shopify Plus to operate as the customer-facing commerce platform while GİZ ERP continues to support the operational processes behind it.

This created a stable connection between L’Occitane’s storefront, ERP, and wider retail infrastructure.

Real-time inventory across 38 retail locations.

L’Occitane Türkiye operates 38 retail locations, making accurate stock visibility a critical part of the new commerce architecture.

Multi-source inventory mapping was implemented to connect stock availability across the retail network with Shopify Plus.

This enables online and physical retail to operate as part of a connected commerce ecosystem rather than as separate channels.

Click & Collect and order routing.

Click & Collect was implemented to connect the online shopping experience with L’Occitane’s physical retail network.

Supporting this required custom order routing and inventory logic to determine how orders should move between Shopify Plus, GİZ ERP, and the appropriate retail location.

The complexity remains behind the scenes while the customer receives a simple and seamless experience.

Loyalty integration.

L’Occitane’s existing loyalty ecosystem was integrated into the Shopify Plus environment rather than being replaced by an isolated e-commerce solution.

Customer and loyalty-related data can move between the relevant systems, keeping the storefront connected with L’Occitane’s wider customer infrastructure.

This allows the online experience to remain aligned with the loyalty experience customers already know from the broader L’Occitane ecosystem.

Shopify Plus Checkout UI Extensions.

Shopify Plus Checkout UI Extensions were implemented to adapt the checkout experience to L’Occitane Türkiye’s requirements.

This allowed us to extend the checkout while remaining within Shopify’s modern checkout architecture and maintaining compatibility with future platform updates.

Payment and shipping configurations were also prepared specifically for the Turkish market.

Data migration and technical infrastructure.

Moving from Akinon to Shopify Plus required more than rebuilding the storefront.

The migration included the preparation and transfer of essential commerce data, while the surrounding technical infrastructure was rebuilt to support the new Shopify Plus environment.

A dedicated data layer was implemented to support L’Occitane’s analytics and marketing infrastructure.

Technical SEO and redirects were also handled as part of the migration to minimize disruption when transitioning from Akinon to Shopify Plus.

Testing the complete commerce flow.

Before launch, the complete commerce ecosystem was extensively tested.

QA covered the storefront experience, responsive behaviour, design implementation, performance, ERP communication, inventory synchronization, order flows, discounts, checkout, loyalty, Click & Collect, and the integrations required for daily operations.

The success of the migration depended not only on how the storefront looked, but on how reliably every system worked together behind the scenes.

The result.

L’Occitane Türkiye is now running on Shopify Plus with a commerce architecture designed to connect digital and physical retail.

Behind the customer-facing experience sits a sophisticated infrastructure combining real-time ERP synchronization, multi-source inventory, order routing, Click & Collect, loyalty logic, data migration, and customized Shopify Plus checkout functionality.

The result is a more flexible and scalable commerce foundation built for operational stability, continued development, and a seamless premium customer experience across channels.